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                                Continuous Quality Improvement

                                Continuous Quality Improvement is a best practice that should be viewed as a cultural norm in service driven organizations.

                                Project Description:

                                AMS was called upon to translate statistical process control data into actionable improvement actions that were to be set into the firms manufacturing upgrades.

                                Client:

                                The client is the world’s leading manufacturer of disposable writing instruments.

                                Challenge:

                                The organization saw the need to refine its internal Continuous Quality Initiative (CQI) process.

                                Solution:

                                Advanced Management Services, Inc. helped establish a learning program to better communicate the objectives. AMS consultants designed and developed a program that built on associate’s suggestions to improve the internal service level.

                                Benefits:

                                This led to greater levels of quality and in turn, increased user satisfaction.

                                Customize your Consulting Experience:

                                • Leverage executive level practitioners
                                • Benefit from benchmark research
                                • Gain insight from cross-industry experience
                                • Measure results via our project based engagement process
                                • Collaborate within our teach/learn/apply approach

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