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Research Articles
Collection of? Articles to compliment your learning journey.
Research Articles
Creating a Service Oriented Culture, Written by Phil Ventresca, M.B.A.
Customer Service has always been a critical success factor in business. However, technology advancement, customer demographics, and generational change all...
Research Articles
Juggling Multiple Projects, Written by Chuck Schad
For project managers, being tasked with managing multiple smaller projects is simply a fact of work life. We all know...
Research Articles
Being Happy at Work, Written by Frank Ferrante
Sounds a little counter-intuitive. Usually, when you ask someone where he or she is most happy you won’t hear “at...
Research Articles
Digital Transformation Simplified, Written by Phil Ventresca, M.B.A.
What is Digital Transformation (DT)? I hear many questions from clients in the Middle Market, that could help us all...
Research Articles
Work from Home (WFH) – A Best Practice Approach , Written by Phil Ventresca, M.B.A.
WFH scenarios can be very rewarding, yet you must prepare for the inevitable distractions associated with the environment. This is...
Research Articles
Crisis Management vs. Crisis Leadership, Written by Phil Ventresca, M.B.A.
Crisis Management (CM) vs. Crisis Leadership (CL) has to be an open conversation in organizations and more importantly recognized as...
Research Articles
Stop, Make Time, and Schedule, Written by Dave Wallis
Time is often considered inconsequential, those throwaway moments, the ‘oh so convenient’ responses that portray a commonly used avoidance technique....
Research Articles
Improving the Outcomes of Difficult Conversations, Written by Colleen Franca, CPCC
We’ve all had them or needed to have them. I’m referring to those difficult conversations that are apt to be...
Research Articles
Jobs of the Future, Written by Phil Ventresca, M.B.A.
We hear so much about the “jobs of the future” yet so little about what that means. The challenge that...
Research Articles
The Case for Emotionally Intelligent Lawyers, Written by Colleen Franca, CPCC
Of all professionals joked about, lawyers seem to be the most popular target. A profusion of lawyer jokes casts them...
Research Articles
Turn Your Knowledge into Action, Written by Joseph Raynus
The industry has only one problem to solve and a handful of questions to answer: How strong is the competition?...
Research Articles
REST Before You Negotiate, Written by Phil Ventresca, M.B.A.
In any type of communication the application of; Respect, Empathy, Sincerity, and Trust (REST) is a good foundation to build...
Research Articles
The Reward of Recovering Challenged Projects, Written by Ed Santavicca, MS, PMP
You have been a project manager for a number of years now and have been performing extremely well. With each...
Research Articles
When Negotiating Summon Your Inner Child, Written by Colleen Franca
In both our personal and business lives all of us have been involved in the process of negotiation. Some have...
Research Articles
No Gain Without Pain, Written by David Wallis
I was fortunate to listen to a number of the Webcasts from the Credit Suisse Industrials Conference this week and...
Research Articles
The Career Stagnation Trap, Written by Frank Ferrante
I know people who have been with a company twenty-five years and I also know people who have been with...
Research Articles
Leading vs. Managing Time, Written by Frank Ferrante
Time - the most objective reality there is (a minute is a minute), yet the most subjectively perceived; it flies...
Research Articles
Motivation vs. Inspiration, Written by, Phil Ventresca, M.B.A.
In the past, the word motivate was so overused it simply became a cliché. I have always found that the...
Research Articles
Take Care of the Back Office, Written by David Wallis
Every now and again I get a timely reminder that the external image of a business often reflects the internal...
Research Articles
Minimally Invasive Process Improvement, Written by Phil Ventresca, M.B.A.
Process, according to Webster, is defined as a natural phenomenon marked by gradual changes that lead toward a particular result:...
Research Articles
Enterprise Agility Matrix: 3 Secrets to Business Success That All of You Need – Written by Joseph Raynus
The corporate world of today is seeing changes that are more extreme and more frequent than ever in the past....
Research Articles
The Big Idea, Written by David Wallis
Each year we all go through the same process, work hard for 12 months, take time to celebrate the festive...
Research Articles
Risk Management – What’s the Big Deal, Written by Ed Santavicca, M.S., PMP
Does Risk Management Really Matter? In the 2017 PMI Pulse of the Profession Survey, it was discovered that only 26%...
Research Articles
Facing the Future, Written by John Slack, M.B.A., PMP
One major aspect of the role of a leader is their performance of an on-going balancing act. The leader must...
Research Articles
The Importance of Naivete, Written by John Slack, MBA PMP
How does the knowledge of subject matter experts affect use cases? In order to develop a use case that is...
Research Articles
Agile Methods and Cultural Impacts, Written by Phil Ventresca, M.B.A.
Do geographically dispersed teams impact the way we collaborate while working with Agile methods? The essence of global projects is...
Research Articles
DNA of a Global Organization, Written by Phil Ventresca, M.B.A.
Businesses today are struggling with establishing a true identity in an ever-changing global market. Whether they have revenue generating businesses...
Research Articles
The Value of Strategic Thinking, Written by Frank Ferrante
“The best CEO’s I know are teachers, and at the core of what they teach is strategy.” Michael Porter Topping...
Research Articles
Success at Work – Mind Your Q’s, Written by Frank Ferrante
What are the factors that increase the odds of becoming a successful businessperson? Having observed scores of successful people over...
Research Articles
Beyond Learning ROI, Written by Sherwin Chen
For learning professionals return on investment is often considered the pinnacle of learning measurement. But is there more we should...
Research Articles
How Learning is Like Surgery, Written by Sherwin Chen
As a learning professional, when do you say mission accomplished? Is it when the class ends and the learners turn...
Research Articles
Coaching Through the Lens of Philosophy, Written by Frank Ferrante
It’s January, a new year, a time of renewal, of resolutions, of looking back to leap forward (January, named after...
Research Articles
The Coaching Equation: A Formula for Change, Written by Frank Ferrante
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one...
Research Articles
Creating Engaging Programs is not Enough, Written by Sherwin Chen
I recently attended a session on how to increase learner engagement. It was a lively discussion where many good ideas...
Research Articles
Do Women and Men Lead Differently, Written by Colleen Franca
I have always thought of a leader as someone who has a high degree of integrity and is able to...
Research Articles
Organizational Benefits to Training, Written by Phil Ventresca, M.B.A.
There are many studies that prove the benefit of offering training to employees that range from talent retention, acquisition, morale,...
Research Articles
Collaboration Redefined, Written by Phil Ventresca, M.B.A.
After reading, “Smart Collaboration” by Heidi K. Gardner (and being challenged to think about the concepts she discussed by a...
Research Articles
Your Co-Worker Really is a Jerk, Written by Phil Ventresca, M.B.A.
Your Co-Worker Really is a Jerk - Not a “PC” approach to the issue of interpersonal conflict, yet a real-life...
Research Articles
Feedback Session Best Practices, Written by Phil Ventresca, M.B.A.
The feedback session is often a misunderstood descriptor, and is unfortunately quite often leveraged as an “event” rather than an...
Research Articles
Business Analysis: The Strategic Implications, Written by Phil Ventresca, M.B.A.
The new role of the BA is far more strategic in both the organizational sense as well as at the...
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