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Customer Service has always been a critical success factor in business. However, technology advancement, customer demographics, and generational change all...

For project managers, being tasked with managing multiple smaller projects is simply a fact of work life. We all know...

Sounds a little counter-intuitive. Usually, when you ask someone where he or she is most happy you won’t hear “at...

What is Digital Transformation (DT)? I hear many questions from clients in the Middle Market, that could help us all...

WFH scenarios can be very rewarding, yet you must prepare for the inevitable distractions associated with the environment. This is...

Crisis Management (CM) vs. Crisis Leadership (CL) has to be an open conversation in organizations and more importantly recognized as...

Time is often considered inconsequential, those throwaway moments, the ‘oh so convenient’ responses that portray a commonly used avoidance technique....

We’ve all had them or needed to have them. I’m referring to those difficult conversations that are apt to be...

We hear so much about the “jobs of the future” yet so little about what that means. The challenge that...

Of all professionals joked about, lawyers seem to be the most popular target. A profusion of lawyer jokes casts them...

The industry has only one problem to solve and a handful of questions to answer: How strong is the competition?...

In any type of communication the application of; Respect, Empathy, Sincerity, and Trust (REST) is a good foundation to build...

You have been a project manager for a number of years now and have been performing extremely well. With each...

In both our personal and business lives all of us have been involved in the process of negotiation. Some have...

I was fortunate to listen to a number of the Webcasts from the Credit Suisse Industrials Conference this week and...

I know people who have been with a company twenty-five years and I also know people who have been with...

Time - the most objective reality there is (a minute is a minute), yet the most subjectively perceived; it flies...

In the past, the word motivate was so overused it simply became a cliché. I have always found that the...

Every now and again I get a timely reminder that the external image of a business often reflects the internal...

Process, according to Webster, is defined as a natural phenomenon marked by gradual changes that lead toward a particular result:...

The corporate world of today is seeing changes that are more extreme and more frequent than ever in the past....

Each year we all go through the same process, work hard for 12 months, take time to celebrate the festive...

Does Risk Management Really Matter? In the 2017 PMI Pulse of the Profession Survey, it was discovered that only 26%...

One major aspect of the role of a leader is their performance of an on-going balancing act. The leader must...

How does the knowledge of subject matter experts affect use cases? In order to develop a use case that is...

Do geographically dispersed teams impact the way we collaborate while working with Agile methods? The essence of global projects is...

Businesses today are struggling with establishing a true identity in an ever-changing global market. Whether they have revenue generating businesses...

“The best CEO’s I know are teachers, and at the core of what they teach is strategy.” Michael Porter Topping...

What are the factors that increase the odds of becoming a successful businessperson? Having observed scores of successful people over...

For learning professionals return on investment is often considered the pinnacle of learning measurement. But is there more we should...

As a learning professional, when do you say mission accomplished? Is it when the class ends and the learners turn...

It’s January, a new year, a time of renewal, of resolutions, of looking back to leap forward (January, named after...

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one...

I recently attended a session on how to increase learner engagement. It was a lively discussion where many good ideas...

I have always thought of a leader as someone who has a high degree of integrity and is able to...

There are many studies that prove the benefit of offering training to employees that range from talent retention, acquisition, morale,...

After reading, “Smart Collaboration” by Heidi K. Gardner (and being challenged to think about the concepts she discussed by a...

Your Co-Worker Really is a Jerk - Not a “PC” approach to the issue of interpersonal conflict, yet a real-life...

The feedback session is often a misunderstood descriptor, and is unfortunately quite often leveraged as an “event” rather than an...

The new role of the BA is far more strategic in both the organizational sense as well as at the...